Own Your Reputation
Do You Own Your Reputation?
According to a recent study*, “When a patient’s negative feedback is addressed, the rate of patient satisfaction roughly doubles, increasing 99%.” Do you own your reputation online?
Sophrona provides more than just a powerful Patient Portal — we offer a convenient way to request, monitor and respond to feedback.
Sophrona’s Reputation Management Suite makes it easier to engage with patients after an office visit. After patients receive a request to rate their experience, they can message staff directly if a follow up is needed, or leave an online review on top sites like Google, Facebook or Healthgrades. Sophrona’s dashboard makes it easy to track the number of reviews for your practice and monitor feedback sentiment.
Take your reputation further with better review management.
Sophrona helps practices automate review requests for every patient so you can engage in the digital conversation and own your reputation.
Clearview Eye & Laser (Seattle) partnered with our team to enhance their online presence through automated reputation management. The ability to request feedback without adding an extra step for staff or a cumbersome process for patients allows the practice to increase the number of reviews. For Clearview, more reviews translated into more positive reviews, creating a more accurate picture of their practice online.View Case Study: Automated Reputation Management
Monitor. Manage. Respond.
Automated reputation management through Sophrona enables Clearview Eye & Laser to monitor, manage and respond to reviews. Capturing more online reviews provides an opportunity to listen and learn from the patient experience.
Clearview’s satisfaction rate soared to 96% thanks to the generation of steady, new patient reviews across practice profiles. Within the first six months of implementing Sophrona’s reputation management suite, they received 221 new Google reviews. Starting at 2.6 and 2.7 stars on practice Google pages, Clearview climbed to 4.0 and 4.3. The practice also ranks at 5.0 on individual doctor Google pages.
To learn more about increasing reviews and owning your reputation online, read our recent case study.
Sophrona’s Business Team
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Source: 1. PatientPop, The patient perspective 2019: Online reputation survey. April 2019.