Feedback requests are sent to patient's at the close of each business day. Pulled automatically at night from the practice management system, review requests can be based on appointment types, doctors, and locations. All requests are practice branded, sent to patients from that day's office visits inviting them to provide feedback.
Proactively requesting feedback gives your practice the ability to monitor, manage and respond to patient comments in a timely manner. Because the process is automated by Sophrona, no staff interaction is required. As patient's respond, the practice will receive email notifications of new feedback, positive or negative.
Review requests are sent out at the end of each business day based on kept appointments for that day. This process is fully automated by Sophrona and requires no staff interaction. As patients leave feedback, you will receive email notifications. At that time, your team can determine how to respond to online reviews. Through our dashboard, you have the ability to manage your reputation more efficiently.
"With Sophrona, we've increased the amount of our reviews significantly. Patients have shared that they chose our practice because of the positive reviews they've read. Receiving negative feedback directly has also helped our practice to address complaints personally and improve our processes based on the feedback we receive."
"We didn’t feel that our online reputation reflected an accurate picture of our practice. Within the first six months, Sophrona helped us set things right. Our reputation management suite is able to proactively capture more reviews giving a voice to our happy patients."
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