Automated Reputation Management

Monitor, Manage & Respond to Reviews
with Sophrona’s Automated Reputation Management

Online reviews play a key role in how individuals select a doctor. According to a recent study*, “When choosing a healthcare provider, 69.9% of people consider a positive online reputation to be very or extremely important.” 


With so many options for patients to leave online feedback, it can be difficult to monitor or respond. Thanks to Sophrona’s Automated Reputation Management, there is a better way to request and manage reviews.

Review Request Lifecycle

  • Patient sees doctor
  • Sophrona automates feedback request
  • Patient opens request
  • Patient chooses sentiment
  • Patient leaves review or submits feedback directly
  • Practice is alerted
  • Practice replies to patient or determines appropriate action


More on Sophrona Automated Reputation Management

How It Works

Feedback requests are sent to patient's at the close of each business day. Pulled automatically at night from the practice management system, review requests can be based on appointment types, doctors, and locations. All requests are practice branded, sent to patients from that day's office visits inviting them to provide feedback.


Proactively requesting feedback gives your practice the ability to monitor, manage and respond to patient comments in a timely manner. Because the process is automated by Sophrona, no staff interaction is required. As patient's respond, the practice will receive email notifications of new feedback, positive or negative.

A Better Way to Manage Your Reputation


Review requests are sent out at the end of each business day based on kept appointments for that day.  This process is fully automated by Sophrona and requires no staff interaction. As patients leave feedback, you will receive email notifications. At that time, your team can determine how to respond to online reviews. Through our dashboard, you have the ability to manage your reputation more efficiently.

View Case Study: Own Your Reputation
Learn More About Reputation Management on the Blog

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