Sophrona can help you gain feedback through patient satisfaction surveys.
For patients with a valid email address, surveys are pulled automatically at night from the practice management system, based on appointment types, doctors, and locations. Emails are practice branded, sent to patients from that day's office visits inviting them to complete the survey. Because we already have their information, no other login information is necessary. Patients simply answer the short questions about their experience at your practice.
Patient experience surveys provide your practice with insights on patient feedback. Reporting on surveys is possible overall by survey, response rate, and average star rating. A listing of patient respondents with the ability to view patient-specific detail is also available. Likewise, reporting is available with the listing of of questions and answer distributions. You are also able to search by doctor, location, visit type, patient gender, and age.
Patient satisfaction surveys can be sent manually, or it can be automated.*
* In order for automated surveys to be activated, Sophrona must be able to install interfaces to a supported practice management system. In some cases, this may have an added fee.
“I like the questions and feel that we receive a good response rate from the survey. We like to present insights, positive comments, and overall ratings with employees at our staff meetings. It is good for the team to see real-time feedback and hear that they are appreciated.”
“The success of the survey tool is a marketer’s dream. Any and all raw data is available at my fingertips in real time.”
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