Build Better Engagement
A recent study from Kantar revealed that 78% of consumers rated “helpfulness” as their top expectation from brands.
Helpfulness; it seems simple enough, right? But what does helpfulness really look like at your practice? Whether it’s over the phone, email, website, in the office, or in a referring doctor’s practice, each and every patient interaction offers the opportunity to do just that — be helpful. As our industry continues to struggle with staffing shortages, implementing solutions that increase operational efficiency and build better engagement may be easier than you think.
It starts with asking a single question:
Do the tools your practice has today work the way you want and need them to?
At Sophrona, we can help your practice work better, smarter and more efficiently. Our goal goes a step beyond increasing efficiency to help you address the day to day needs of your practice and your patients. Today, Sophrona is the power behind the #1 choice of nearly 2,000 eye doctors nationwide. We help practices just like yours navigate and manage change. We’d like to do that for you, too.
3 ways Sophrona can help you build better engagement for your practice.
1. Empower your patients with self-scheduling on your website. It’s 2022, and online scheduling is no longer a feature in question — it’s an expectation from your patients. Provide the ability for patients to schedule online with our Scheduling Widget. Click this link to see it in action. This demo was created to schedule time with our team at Academy, but it utilizes the same technology we would install on your website. Click through the demo and see how easy it is to use.
2. Simplify the referral process and win back lost referrals. With Sophrona’s Referral Portal, referring doctors can schedule patients while they are still in the office. Donny Reeves, MD, Medical Director at Reeves Eye Institute, shared his thoughts on how the Referral Portal has improved the workflow within his practice. (Watch the 1-Minute Video below.)
3. Manage your patient population with more robust tools: Make it easier for patients to access their clinical health information through our Patient Portal. Engage your patients with responsive, interactive tools that appeal to their desire for 24/7/365 access.
Every day, we help eye care practices leverage technology to achieve better results and strengthen communication with patients, doctors, and their referral network. We can help you address the important issues for your practice today so that you’re better prepared for tomorrow.
The time to transform is now. We would love to play a role in your conversation to build better engagement. Contact us today.
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