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Patient entering an ophthalmology practice, representing the journey from referral to scheduled care.

Why patient access in ophthalmology starts before check-in

09:19 28 September in AAO, AI and automation, Events, News, Practice Solutions, Referral Portal, SmartFax, SmartScheduler, Sophie, Think with Sophrona by Sophrona Management

Patient access in ophthalmology starts before they walk through the door The patient experience doesn’t begin at check-in. It begins with how easily a patient can move from referral to scheduled care. Ahead of AAO 2026, we’re looking at the friction that happens before the visit...

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AI is adapting to practices — not the other way around

00:25 29 January in AI and automation, News, Referral Express, Referral Portal, SmartScheduler, Think with Sophrona by Sophrona Management

AI is adapting to practices — not the other way around Automation is no longer about learning rigid systems. It’s about technology that understands intent and removes friction. Automation used to mean learning new systems, memorizing rules, and forcing real-world workflows into rigid software. It often added...

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How Two Practices Increased Referral Volume with Automation

15:05 03 November in Events, News, Partnership, Practice Solutions, Referral Portal, SmartScheduler by Sophrona Management

Referrals move faster. Staff breathe easier. Here’s how two practices stabilized and increased referral volume with automation. Referral volume inside a medical practice rarely moves in a straight line. Some months land at a manageable 30 percent workload. Others surge toward 70 percent and pull every available...

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