Putting Relationships First at Boston Vision
Putting Relationships First: How Boston Vision Uses Sophrona’s Referral Portal to Enhance Patient Care
At Boston Vision, care has always been about more than what happens inside the exam room. The practice believes that great outcomes begin with strong relationships—especially with the referring doctors who trust Boston Vision with their patients’ next steps. Optometrists, primary care providers, and other specialists are not just professional contacts; they are valued partners in a patient’s journey.
For years, however, the traditional referral process made collaboration more difficult than it needed to be. Referring doctors were left juggling phone calls, faxes, and emails to coordinate appointments. Patients often went home with little more than instructions to “wait for a call,” creating unnecessary stress and uncertainty. Boston Vision recognized that this friction didn’t reflect the way they wanted to serve either their partners or their patients.
To solve this, Boston Vision turned to Sophrona’s Referral Portal, a digital solution designed to make referrals seamless. With the portal, referring doctors can schedule appointments directly into Boston Vision’s system—even while the patient is still in their office. The shift has been transformative. Patients leave their referring doctor’s care with a scheduled appointment in hand, eliminating delays and providing peace of mind.
For doctors, the portal offers transparency and ease. They can instantly send referrals, securely communicate with Boston Vision’s team, and receive final consultation notes without having to follow up. This closed-loop communication not only saves time but also strengthens trust between providers.
In the video above, Boston Vision’s Dr. Vivian Yao and Dr. Cayla Bergstrom of Vision North Boston share how the Referral Portal simplifies the referral process—allowing patients to book appointments directly online while giving referring practices real-time visibility into referral status and outcomes. The result is a more connected, efficient experience for both doctors and patients.
Dr. Samir Melki, Founder and Medical Director at Boston Vision, explains:
Today, the portal is more than just a scheduling tool. It’s a reflection of Boston Vision’s philosophy: that when providers work together seamlessly, patients experience better care. By combining innovative technology with a people-first approach, Boston Vision is setting a new standard for what collaborative specialty care can look like.
Dr. Bergstrom emphasized this notion of strengthening coordinated care, by adding:
We love how the Referral Portal keeps us in the loop with Boston Vision. It helps us give our patients better answers and strengthens the trust they have in our care.
For nearly twenty-five years, Boston Vision has partnered closely with optometrists to deliver exceptional, collaborative eye care. By working with Sophrona and implementing the Referral Portal, Boston Vision has empowered its network of referring doctors with advanced co-management software that enhances patient care and streamlines communication.
Interested in improving communication and efficiency across your referral network?
Reach out to Sophrona to learn how the Referral Portal can help your practice strengthen partnerships and deliver a seamless experience for patients and providers alike.