Houston Eye Associates Doubled Down on Sophrona Patient Portal
As the healthcare environment continues to evolve with savvy digital consumers, providing more accessibility and communication between providers and patients is important. It is not only a requirement for MIPS, clear and transparent healthcare is also an expectation of our patients. For the practice, heavy lifting is required to examine current workflow methods and drive process improvements toward improved efficiencies.
At times, this means transforming software and potentially changing partners when necessary.
As Houston Eye Associates laid the groundwork to change its electronic medical records (EMR) system, the team conducted due diligence to review its larger technology ecosystem. Would they change all vendors or would they be able to utilize partners who were prepared to evolve with the practice’s changing needs?
Houston Eye Associates Doubled Down on Sophrona Patient Portal
Although this is a difficult question for any practice, Sophrona’s technology thrives when faced with these challenges. As a result, the Houston Eye Associates doubled down on Sophrona Patient Portal.
“Staying with Sophrona made sense”, says Michael Noftzger, EMR Manager at Houston Eye Associates. “We had built up significant patient adoption of Sophrona’s portal over the years and had always valued Sophrona’s responsiveness to our support issues.”
Further easing the transition was Sophrona’s partnership with EyeMD EMR, offering a premium patient portal option to EyeMD EMR practices nationwide. Sophrona’s strategic relationship with leading EMRs is a benefit for its clients, removing unnecessary obstacles for practice conversions like this one.
Seamless integration is a win for the practice, providers and patients.
As one of the largest ophthalmology practices in the country, Houston Eye Associates patients were spared from any changes to their online experience. Doctors and clinical staff efficiently moved to a new EHR technology on the backend while patients continued to login and use their portal with an uninterrupted user experience.
“We are so happy with Houston Eye’s decision to continue working with Sophrona and look forward to continuous collaborative innovation in patient communication with EyeMD EMR,” adds Sophrona Account Manager, Lana Castle
After the Transition
Sophrona remains a dedicated partner to Houston Eye Associates. While the transition period varies for every practice making changes, Sophrona’s team is well versed in successful conversions.
We checked in with Houston Eye’s team to see how they are doing at year end. Noftzger had this to share with our team:
“It’s now 6 months after the transition. Patients haven’t noticed the change and our doctors are on the new EHR they wanted. Everyone is happy.”
Sophrona partners with many of the leading EMR systems used by eye care practices today. Sophrona’s goal is to continue to set the standard in online patient-physician communication technology, working with practices to solve complex problems.
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