Engaging Referring Practices with the Referral Portal
Engaging Referring Practices with the Referral Portal
Kristina Slattery, Senior Account Manager at Sophrona, recently talked shop with Joshua Hammond. As the previous Administrator at Virginia Beach Eye Center, P.C., now Virginia Eye Consultants, a partner of CVP Physicians, Josh was responsible for implementing the Referral Portal.
Check out the conversation between Kristina and Josh to learn more about the steps the practice took to increase referrals, insights that helped with training and adoption, and how the Referral Portal influenced their reach and engagement with referring doctors.
Think with Sophrona Video Series – Virginia Eye Consultants
In this video, Josh shares key insights on:
- How the practice successfully implemented the Referral Portal
- Engaging referring practices with the Referral Portal
- How the practice successfully implemented the technology to grow referrals
- Best practices to achieve buy-in and increase utilization
Tips on Adoption
One of the most common questions we receive is “How do I get referring doctors to adopt this technology?” Josh shares several tips throughout this video in terms of what has worked well for their practice.
“Show referring doctors that this is just as much a tool for them as it is for you. This tool helps them and it helps us.”
“The ultimate goal is to show them that we’re going to reduce phone calls and faxes for their staff. For those busier practices that refer to you, they will tell you that they have to wait on hold or communicate back and forth. There is no way around that unless you utilize a portal system like Sophrona.
Currently, from a national standpoint, we’re experiencing staffing shortages in almost every industry. Being able to setup a portal that will allow you to reduce some of the staff that you need to answer phones or faxes, and put the responsibility back on the referring doctor to deliver the information you need is very beneficial.”
Featured Speakers:
- Joshua Hammond, former Administrator at Virginia Beach Eye Center, P.C., now Virginia Eye Consultants, a partner of CVP Physicians
- Kristina Slattery, Senior Account Manager – Product Manager, Sophrona
Interested in learning more?
Check out the Referral Portal case studies on our website, or schedule a Referral Portal demo with our team.