Case Study: Optimizing The Referring Doctor Experience

Optimizing the Referring Doctor Experience

Boston Eye Group discusses investing in engagement strategy to enhance the relationship with their referring doctors.

Boston Eye Group Referral Portal Case StudyCompany: Boston Eye Group
Industry: Ophthalmology
Location: Boston, Massachusetts
Solution: Sophrona’s Referral Portal

Challenge
One of the biggest challenges that medical practices face with patient referrals is lack of integration between providers and inconsistent transfer of information. Boston Eye Group wanted to enhance the referral experience for both referring doctors and their patients.

 

Solution
Boston Eye Group partnered with Sophrona to make improvements in the referral process by implementing the Referral Portal replacing inefficient communication with a universal web interface.

 

Result
Using Sophrona’s Referral Portal, Boston Eye Group can now offer referring doctors the ability to schedule a referral appointment before their patient leaves the office. The Referral Portal also makes it easier to exchange secure messaging and track patient progress 24/7. These solutions not only provide increased visibility and enhanced collaboration, but also help with MIPS Improvement Activities related to better referral management.

Sophrona’s Referral Portal

Referral Portal is helping doctors improve coordination of care through a seamless patient referral process.

To learn about the ROI benefits or to see how the Referral Portal works in a detailed infographic, click below.

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