Case Study: Optimizing The Referring Doctor Experience
Boston Eye Group discusses investing in engagement strategy to enhance the relationship with their referring doctors.
Company: Boston Eye Group
Industry: Ophthalmology
Location: Boston, Massachusetts
Solution: Sophrona’s Referral Portal
Challenge
One of the biggest challenges that medical practices face with patient referrals is lack of integration between providers and inconsistent transfer of information. Boston Eye Group wanted to enhance the referral experience for both referring doctors and their patients.
Solution
Boston Eye Group partnered with Sophrona to make improvements in the referral process by implementing the Referral Portal replacing inefficient communication with a universal web interface.
Result
Using Sophrona’s Referral Portal, Boston Eye Group can now offer referring doctors the ability to schedule a referral appointment before their patient leaves the office. The Referral Portal also makes it easier to exchange secure messaging and track patient progress 24/7. These solutions not only provide increased visibility and enhanced collaboration, but also help with MIPS Improvement Activities related to better referral management.
We knew we needed to invest time and effort in our referring doctor experience. We implemented the Referral Portal to enhance the relationship with our referring doctors and improve coordination of care. Referral Portal helps our practice advance patient engagement, expand connectivity and automate referral reporting.
Samir Melki, MD, PhD, Founder, Medical Director, Boston Eye Group
Sophrona’s Referral Portal
Referral Portal is helping doctors improve coordination of care through a seamless patient referral process.
To learn about the ROI benefits or to see how the Referral Portal works in a detailed infographic, click below.
It’s important to ensure our patients are well informed with the information they need when we send them to another doctor. It takes time to make a phone call to schedule a patient for a consult. The Referral Portal solved a long-standing challenge. We now make appointments directly. With a few clicks, I’m able to send comments or other notes to the doctor, and we receive a completed consultation note to close the referral loop. I just wish we had started this earlier.
Rosanna Lamalva, OD, EyeBar Boston, Referring Doctor
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