One of the biggest challenges that medical practices face with patient referrals is lack of integration between providers and inconsistent transfer of information. Boston Eye Group wanted to enhance the referral experience for both referring doctors and their patients.
Boston Eye Group partnered with Sophrona to make improvements in the referral process by implementing the Referral Portal to replace inefficient communication with more transparency.
Using Sophrona’s Referral Portal, Boston Eye Group can now offer referring doctors the ability to schedule a referral appointment before their patient leaves the office. The Referral Portal also makes it easier to exchange secure messaging and track patient progress 24/7. These solutions not only provide increased visibility and enhanced collaboration, but also help to better referral management between providers.
We knew we needed to invest time and effort in our referring doctor experience. We implemented the Referral Portal to enhance the relationship with our referring doctors and improve coordination of care. Referral Portal helps our practice advance patient engagement, expand connectivity and automate referral reporting.
It’s important to ensure our patients are well informed with the information they need when we send them to another doctor. It takes time to make a phone call to schedule a patient for a consult. The Referral Portal solved a long-standing challenge. We now make appointments directly. With a few clicks, I’m able to send comments or other notes to the doctor, and we receive a completed consultation note to close the referral loop. I just wish we had started this earlier.