Case Study: Revolutionizing Referral Management
Discover how Panorama Eyecare streamlined referral scheduling, improved patient retention,
and set the stage for a reduction in scheduling time with Sophrona’s Referral Portal.
Company: Panorama Eyecare
Industry: Ophthalmology
Location: Colorado
Solution: Sophrona’s Referral Portal
Challenge: Panorama Eyecare is a physician-led management services organization with a quest to provide the best eye care anywhere. With a commitment to excellence, Panorama wanted to enhance their referral management process to prevent delays in scheduling referred patients for an appointment. Scheduling delays often jeopardize care continuity, frustrate patients, and sometimes strain referral relationships. Although they had a referral solution, the team wanted to find a more robust and efficient solution.
Solution: By implementing Sophrona’s Referral Portal, Panorama Eyecare transformed its approach to referral management. The Referral Portal is helping the practice to streamline referral scheduling, minimize administrative burdens, and improve patient retention. The Referral Portals user-friendly design and automated processes address the practice’s key operational challenges, establishing a framework to continue to improve scheduling appointments for referred patients.
Result: After adopting Sophrona’s Referral Portal, Panorama Eyecare achieved an instant 30% reduction in referral scheduling times. Projections indicate that integrating real-time scheduling could further reduce scheduling times by up to 80%, showcasing the transformative impact of Sophrona’s solution in optimizing operations and enhancing patient care.
"Sophrona’s Referral Portal gives us a ‘single source of truth’ for referral data in our organization.
This allows us to set and manage KPIs around referral management and growth like never before.”Patrick Rosen, VP of Marketing, Panorama Eyecare
Sophrona’s Referral Portal
Panorama Eyecare revolutionized their referral management process with Sophrona’s Referral Portal, achieving a 30% reduction in scheduling times and significantly improving patient retention. Once real-time scheduling is implemented, the goal is to help the practice schedule referrals 80% faster, setting a new standard for efficiency and patient care. To learn more about how Sophrona can help your practice grow referrals by reducing referral times, contact our team today!
"Sophrona's intuitive workflow helps our staff call patients faster, easily move to the next patient, and keep close track of our unscheduled referrals. My team is now getting patients scheduled faster because of the Referral Portal's smart workflow."
Lindsey Allen, Physician Liaison, Panorama Eyecare
Ready to speak with someone about our Referral Portal?