Sophrona Patient Portal
Online Patient Communication Uniquely Designed for OphthalmologyWe engage your patients with responsive, interactive tools that appeal to their desire for 24/7/365 access to clinical summaries, medical charts, scheduling options, and communication with you. Your benefits are time-savings, improved patient flow in the clinic, maximized MIPS scores, and increased revenue.
Patient Registration
Because Sophrona is uniquely designed for ophthalmology our patient registration captures eye-related history, which can aid with coding. Specific eye history includes eye drops and medications, ocular surgeries and injuries. Registration also captures general medical history, demographic data, medications, allergies and insurance information. In addition, we collect a unique set of data gauging patient optical needs and refractive interest which equip your practice for advanced data mining and improved strategic marketing.
Patients register in advance 24/7, when it’s convenient for them. It is a time-saver for patients and contributes to their positive experience. And it helps keep your clinic flow moving smoothly.
“Online Registration is efficient. The assistants are much faster in the lanes. The data is more accurate with fewer errors in basic demographic information (for example, first name and last not being inverted, as in James Michael instead of Michael James). Revenue enhancement comes from enabling the doctors to intensify their schedules due to clinic efficiencies.”
Barb Daiker, Executive Director, Northwest Eye
"Last year alone, we booked $543,500 of appointment revenue through real-time online scheduling. Our patients love it, and we are able to handle the entire practice's scheduling needs with fewer staff."
Melissa Craft, Administrator, Edina Eye
Exchange secure messages with your patients. Allow them to contact the business office, your refractive marketing team, optical, or clinical staff 24/7/365, when it is convenient for them.
Standard email is not HIPAA compliant and not secure, but Secure Messaging is. Office and medical staff may create, review, and respond to patient communication online when it is convenient for your staff—and just as importantly, when it’s convenient for the patient.
Actual messages are retained within a secure database. Email notifications are sent to the patient or staff prompting them to log in to the system to view the actual content of the message.
Secure Messaging Uses
LASIK and Elective Inquiries
Billing Questions
Rx Refill
Lab Results
Medical Questions
MIPS Ready
Treatment Option Counseling
Online Brand Management
Sophrona’s online brand management tools increase your patient touchpoints, contributing to the total patient experience and satisfaction.
The following touchpoint messages are sent automatically:
Thank You Messages |
Thanking patients for their visit. Coupons can be attached to these messages. |
Birthday Greetings |
Sent on the patient’s birthday. |
No Show Messages |
Sent after a no-show, inviting the patient to reschedule. |
“The success of the survey tool is a marketer’s dream. Any and all raw data is available at my fingertips in real time.”
– Anna Mueller, Marketing Manager, Minnesota Eye Consultants
“I use our portal hundreds of times each month to provide educational material. It not only meets meaningful use requirements, it is an effective marketing tool.”
EyeLearn
Partnering with Rendia and American Academy of Ophthalmology Sophrona provides an online library of ophthalmology-specific educational handouts, videos and animations.
Patients and visitors can easily browse the library from your website, increasing the likelihood of new appointments.
In addition, patients who register or schedule an appointment online are automatically prompted with a targeted invitation to review educational information specific to their appointment type, prior to their appointment. The result is better dialogue with clinical staff, more succinct questions, and more focused discussion. Ultimately, patients can make better decisions and fully understand the treatment alternatives available to them—like premium IOLs—without requiring as much of the physician’s time in the office.
Providing clinically relevant education to patients is a requirement of MIPS.
A license from Rendia or American Academy of Ophthalmology is required—or you may provide your own educational content.
“Bill Pay has clearly helped us collect more patient dollars faster. I was surprised at how quickly online payments started coming in. Within a month of going live we were receiving online payments just about daily. This is a credit to Sophrona’s good design and support throughout the implementation process.”
Online Bill Pay Success Story
To provide more convenience to their patients, Oregon Eye Specialists went live with Online Bill Pay in October of 2016. By November, the practice received payments almost daily, all but three days during the month.
Sophrona’s eCommerce solution helps you foster a continuing relationship with your patients beyond annual exams. No phone calls. No shipments for your staff to manage. No loss of business to 1-800-Contacts and other online vendors.
“Sophrona Patient Portal is an effective way of having our patients, do a portion of the work of ordering their contacts - kind of like having airline customers print their own boarding passes.”
Advanced Reporting Tools
Advanced reporting tools allow you to track patient views of messages, read rates and email bounce rates.
Survey data can be mined by category (for example, doctor name, location, visit type).
Ready to speak with someone about our online patient communication software and services?