Automated Reputation Management
Monitor, Manage & Respond to Reviews
Online reviews play a key role in how individuals select a doctor. According to a recent study*, “When choosing a healthcare provider, 69.9% of people consider a positive online reputation to be very or extremely important.”
With so many options for patients to leave online feedback, it can be difficult to monitor or respond. Thanks to Sophrona’s Automated Reputation Management, there is a better way to request and manage reviews.
Review Request Lifecycle
- Patient sees doctor
- Sophrona automates feedback request
- Patient opens request
- Patient chooses sentiment
- Patient leaves review or submits feedback directly
- Practice is alerted
- Practice replies to patient or determines appropriate action
More on Sophrona Automated Reputation Management
How It Works
Feedback requests are sent to patient's at the close of each business day. Pulled automatically at night from the practice management system, review requests can be based on appointment types, doctors, and locations. All requests are practice branded, sent to patients from that day's office visits inviting them to provide feedback.
Reporting
Proactively requesting feedback gives your practice the ability to monitor, manage and respond to patient comments in a timely manner. Because the process is automated by Sophrona, no staff interaction is required. As patient's respond, the practice will receive email notifications of new feedback, positive or negative.
A Better Way to Manage Your Reputation
Review requests are sent out at the end of each business day based on kept appointments for that day. This process is fully automated by Sophrona and requires no staff interaction. As patients leave feedback, you will receive email notifications. At that time, your team can determine how to respond to online reviews. Through our dashboard, you have the ability to manage your reputation more efficiently.
"With Sophrona, we've increased the amount of our reviews significantly. Patients have shared that they chose our practice because of the positive reviews they've read. Receiving negative feedback directly has also helped our practice to address complaints personally and improve our processes based on the feedback we receive."
"We didn’t feel that our online reputation reflected an accurate picture of our practice. Within the first six months, Sophrona helped us set things right. Our reputation management suite is able to proactively capture more reviews giving a voice to our happy patients."
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